While most Paysend transfers are completed instantly, there are instances where certain banks may require additional time to process incoming money transfers. It may take up to three business days for some banks to process a transfer.

What to do if your transfer is delayed:

Check with the recipient’s bank: Encourage your recipient to contact their bank to confirm the expected time it will take to credit their account.

Contact Paysend Support: If the funds have not been received after three business days, please get in touch with us for assistance. You can reach us via:
- Online Chat: Available 24/7 on our website, www.paysend.com.
- Email: Send your inquiry to [email protected]. We aim to respond within 24 hours.

Required Information for Support Inquiries

To help us swiftly resolve your issue, please provide the following information when contacting support:

- Your full name and your email address.
- Your mobile phone number, including the country code.
- The Paysend transaction ID, which is a 11-digit number ending in 00.

To find your transaction number in the Paysend app, please follow these steps:

- Open the Paysend app and go to the ‘Transfers’ section.
- Locate and select the specific transfer you are interested in from the list.
- Once the transfer details open, scroll down to find the ‘Transaction no’ field.
- Your transaction number will be displayed there. It's a 11-digit number, typically ending in '00'. You can click on the icon and copy it.

Remember, this number is crucial for tracking your transfer or for reference when contacting customer support.

Additional Notes:
- Business Days: Note that business days exclude weekends and public holidays and may vary in different countries.
- Checking Status: Log into your Paysend account anytime to check your transfer status.
- Notifications: Enable push and email notifications to stay updated on your transaction status.

We are committed to resolving any issues with your transfer as swiftly as possible and appreciate your patience.