What is verification?

Verification is a procedure that helps companies maintain security by verifying their customers' identities.

At Paysend, we are committed to providing a safe and trustworthy service to our customers, which is why we have implemented several verification procedures.

Depending on how often and how much money you send and to which destination countries you make transfers, we may ask you to participate in the following verification events:

• confirmation of the purpose of sending money
• identity verification
• address verification
• source of funds verification
• payment method verification
• recipient verification, etc.

In some cases, submitting the requested information may help you send more money or expand your choice of destination countries. However, sometimes, providing verification documents is compulsory to keep using your Paysend account. Here are some instances when additional verification might be necessary:

• Paysend limits increase
• personal data and phone number change
• card binding procedure
• and other verification procedures that we are required to perform.

Occasionally, the range of Paysend services and security measures may require you to pass verification more than once. We understand that it might cause certain inconveniences. Although these procedures are necessary for maintaining the security of our service, please be sure that we are striving to make them as simple and streamlined as possible.