Why Our New CEO Was Already on the Team
At Paysend, we believe the best stories of leadership come from within. This article is part of a new series where we share perspectives from our leaders – highlighting the values, ideas and people practices that shape our company.
Introducing Hunter
In this piece, Hunter Morgan Davis, our Global Head of People & Culture Strategy and Development, shares his view on why Ben Chisell’s appointment as CEO is not only a natural step, but also a reflection of Paysend’s commitment to internal growth and development.
The Path to Leadership: Why We Promote from Within
For us, promoting Ben is more than a single appointment. It’s a testament to our philosophy: building the world’s largest digital payments network means investing in our people as much as our technology.
With Ben leading, we’ll continue to develop existing Paysenders while also bringing in new talent, always guided by our mission to break barriers and make money transfers simple, secure and accessible for everyone.
We know flexibility and collaboration matter. That’s why, even with four key offices in London, Belgrade, Dublin and Miami, our team stretches across 38 countries. No matter where they are, we work to ensure every Paysender feels connected, empowered and able to thrive.
Cultivating Talent and Raising the Bar
One of the things I value most here is that career paths aren’t linear. We see growth as a rock wall, not a ladder — sometimes you climb up, other times you move sideways to discover a new path.
Take Elena Iurchenko, who began in Customer Support before moving into Finance and now Product. Or Andrej Balenovic, who also started in Support and is now a Customer Experience Manager in Enterprise Operations. These journeys show that when we invest in our people, they can redefine what’s possible.
We embed growth into our daily work. Instead of backward-looking reviews, we use feedforward to set goals and fuel development. It’s not a twice-a-year tick-box exercise, but part of the DNA of how Paysenders support each other every day.
By investing in our people, we’re not just filling positions; we’re strengthening our foundation and our future. The collective experience and deep company knowledge of our team are our greatest assets. Fundamentally, we believe that when you hire great people, you should do everything you can to help them thrive.
Hiring for Impact
Speaking of great people, that's exactly what we aim to do when we look externally. We are not a company that just throws more people at a problem; we're deliberate and thoughtful. We want to ensure we bring in "bar raisers." These are people who are not only technical experts but also those who can help bring those around them up to their level. Our hiring process starts with a culture-first approach and then, in subsequent stages, assesses if you can truly raise the bar. We’re looking for people who can bring that extra spark, the ability to innovate, collaborate and inspire the entire team.
Looking Ahead
This is an incredibly exciting time for us. Our ability to grow leaders from within while welcoming new talent who inspire everyone around them is part of what makes Paysend so special.
Ben’s appointment as CEO shows exactly why we believe the best leadership stories start inside our own walls. With his experience, vision and the collective passion of every Paysender, I’m confident our best days are still ahead.
Inspired by our culture of growth? Learn more about our open roles and how you can build the future of payments with us on our careers page.
Останні дописи
Every October, the Philippines celebrates National Indigenous Peoples’ Month, a time to honor the country’s original storytellers, builders and guardians of the land.
Across islands and generations, more than 100 Indigenous communities continue to keep centuries-old traditions alive, from weaving and farming to music, rituals and storytelling. In the mountains of the Cordilleras and the forests of Mindanao, you’ll find practices that have endured for generations. The Ifugao still tend to their ancient rice terraces, the T’boli weave T’nalak from dreams, and the Manobo pass on songs that tell the stories of their ancestors.
But in a world moving faster than ever, these communities face a challenge: how to protect what’s sacred while embracing what’s new.
Hi, I’m Rick, and I lead Paysend Enterprise’s Commercial Team across North and South America.
If you’re a small or medium-sized business in the US, chances are you’ve looked south and seen the opportunity. Central and South America represent some of the fastest-growing e-commerce and digital economies in the world. But if you’ve ever tried to expand there, you know that payments are often the sticking point.
