How can I track my transfer?

Over 95% of transactions are completed in under two minutes. Here’s how to view the status of your transfer and what each status means:

🔍 How to check your transfer status:

•  Select the specific transfer
•  Click on ‘View status details’

🚦What each transfer status means:

• Transfer Booked: Your transfer was created in our system
•  Payment Pending: We're waiting to receive your payment 
•  Payment Received: Your payment was successful, and we're preparing to send money
•  Payment Processing: We've started sending the funds to the recipient
•  Money Sent: The funds have reached the recipient’s bank and are awaiting to be credited
•  Delivered: The recipient's bank confirmed the funds were deposited. (Some banks may take up to 3 business days to credit the money) 
•  Delivery Failed / Cancelled / Expired: Something interrupted the transfer process. Don't worry, your funds will be automatically refunded to you. Refunds typically take up to 3 business days.