Why did my payment not go through
2022-07-20
Payment was declined by the bank.
<font color="#000000">If your transfer is declined by your bank, you will need to contact them to establish the reason for rejection, it could be that: </font>
- Your card supports 3D Secure security protocol
- You have sufficient funds on your balance
- You have entered incorrect sender or recipient details.
<font color="#000000">Additionally, it could be that you are trying to spend above the current limit set by your bank. In this case, you might consider increasing your card limit. Increasing your transaction limits is typically a straightforward process, but it does vary between banks. Generally, you'll need to follow the steps below:</font>
<font color="#000000">
Understand your current limits: Check your current transaction limits. You can usually find this information in your online banking portal, or in the documents that were provided when you opened your account.
Contact your bank: Reach out to your bank's customer service team. You can usually do this by phone, email, or sometimes through a live chat feature on their website or mobile app. The number to call is often on the back of your bank card.
Request a limit increase: Once you're in touch with a representative, you can request an increase to your transaction limits. They'll likely ask why you need the increase. Prepare to explain your reasons clearly and honestly. Some valid reasons could include: making a large purchase, regularly hitting your current limit, a change in income or lifestyle, etc.
Verification and assessment: The representative will likely ask for more information to assess your request. This could include questions about your income, employment, and financial obligations. Some banks might also need to perform a credit check.
Approval: After you've provided all the necessary information, your request will be reviewed. This process can take anywhere from a few minutes to several days, depending on your bank's policies.
Confirmation: If your request is approved, your new limits should be reflected in your account. Make sure you get a confirmation (either in writing or through an official email) so you have proof of the new limits.
Remember to use increased limits responsibly. Higher transaction limits can potentially lead to higher risk, particularly in cases of fraud or theft. Make sure you continue to monitor your account for any unusual activity, and report any suspicious transactions to your bank immediately.
Keep in mind, the exact process might vary depending on the bank's policies and the current guidelines at the time of your request. Always contact your bank for the most accurate and up-to-date information.</font>
Understand your current limits: Check your current transaction limits. You can usually find this information in your online banking portal, or in the documents that were provided when you opened your account.
Contact your bank: Reach out to your bank's customer service team. You can usually do this by phone, email, or sometimes through a live chat feature on their website or mobile app. The number to call is often on the back of your bank card.
Request a limit increase: Once you're in touch with a representative, you can request an increase to your transaction limits. They'll likely ask why you need the increase. Prepare to explain your reasons clearly and honestly. Some valid reasons could include: making a large purchase, regularly hitting your current limit, a change in income or lifestyle, etc.
Verification and assessment: The representative will likely ask for more information to assess your request. This could include questions about your income, employment, and financial obligations. Some banks might also need to perform a credit check.
Approval: After you've provided all the necessary information, your request will be reviewed. This process can take anywhere from a few minutes to several days, depending on your bank's policies.
Confirmation: If your request is approved, your new limits should be reflected in your account. Make sure you get a confirmation (either in writing or through an official email) so you have proof of the new limits.
Remember to use increased limits responsibly. Higher transaction limits can potentially lead to higher risk, particularly in cases of fraud or theft. Make sure you continue to monitor your account for any unusual activity, and report any suspicious transactions to your bank immediately.
Keep in mind, the exact process might vary depending on the bank's policies and the current guidelines at the time of your request. Always contact your bank for the most accurate and up-to-date information.</font>
Payment declined by Paysend.
Paysend may decline a transfer to prevent potentially fraudulent or insecure transactions. For example, you may have exceeded the maximum number of transactions to one card or account.
Check that Paysend currently supports sending transfers from the country where your bank card or account is issued.