Date of birth verification

The safety of your personal details and transfers is our top priority. To make sure your data is secured, if you don't log into your account for a while, or if you use a new device, we will ask you to confirm your date of birth.

Please make sure to enter the date of birth in the following format: day — month — year.

For customers in the USA, the format will be different: month — day — year.

We couldn't verify your details

In case the date you enter doesn't match your profile details, you might see this error pop up. It's okay, you'll have two more attempts after that (three attempts in total).

If you are having trouble verifying your birthday, do not hesitate to contact our Support team — we will be happy to help you!

This is my first time using Paysend. Why am I asked to enter my date of birth?

If you are trying to register your first Paysend account, but you are asked to verify your date of birth, don't worry! It just means that this phone number might have been used at Paysend before. Simply reach out to our Support team, and we will sort this out for you!