Excellence in Onboarding: Why Cross-Team Collaboration Matters
By Lisa Navarro, Head of Enterprise Operations at Paysend
In the world of cross-border payments, onboarding isn’t just a procedural step — it’s the foundation of a successful partnership. At Paysend Enterprise, our clients trust us with their most valuable asset: their ability to move money globally, securely, and efficiently. For me, that trust starts with how I bring them into our ecosystem.
As Head of Enterprise Operations, I see every onboarding journey — which we’re proud to typically complete in an impressive 2 weeks — as an opportunity to set the tone for the relationship, where operational excellence and true collaboration come together. I take this part of the process personally, because it’s where operational excellence and true collaboration first come together.
Beyond Compliance — Towards Partnership
Our onboarding process goes beyond ticking boxes - it’s designed to ensure every partner is fully verified, compliant, and ready to scale with us.
That means our Onboarding team works together with Sales and Compliance from the very start. While Sales focuses on understanding the client’s needs and structuring the right solution — whether it’s our cross-border API, Instant Settlement Account, or Embed solution — the Onboarding team ensures that all Know Your Business (KYB) requirements are met in full, while maintaining a smooth and transparent journey.
Excellence Through Communication
In B2B, information flow is everything. At Paysend Enterprise, we’ve built cross-functional routines and feedback loops that keep Operations, Compliance, and Sales aligned — ensuring we anticipate issues before they arise, align on expectations, and keep clients informed at every step. It’s something I champion every day.
Continuous Improvement as a Mindset
Our goal is not only to meet best practice but to define it. Every client we onboard adds to our collective experience — helping us refine our processes, expand our due diligence playbooks, introduce smarter automation, and raise the bar for what “excellent onboarding” looks like in global payments.
The Result: A Trusted Foundation for Growth
The result is more than an onboarding process — we create a foundation for growth. That foundation allows our clients to access over 100 corridors and 80+ currencies, knowing their operations are underpinned by the same standards of trust and diligence that define Paysend Enterprise.
Because for me and my team, onboarding isn’t about paperwork. It’s about setting the stage for success — together.
The materials on this blog are provided for informational purposes only and do not reflect the opinions of Central Bank of Kansas City, Member FDIC. Blog posts may contain links to content on third-party websites, which are provided for your convenience; please note that linked sites may have a privacy and security policy different from our own, and we cannot attest to the accuracy of information. The Central Bank of Kansas City does not guarantee nor expressly endorse any particular business, product, service, or third-party content.
Bài viết mới nhất
Here's the short answer: yes, you can use a credit card to get money into someone's bank account abroad. "Credit card to bank transfer" means exactly that — you fund the transfer with your credit card, and your recipient receives it in their bank account. Or on their card, in their wallet, or as cash to collect, depending on where they are.
The card and the bank account do different jobs. Your card pays for the transfer. A provider like Paysend then pays the money out through local systems on the other end. It's one flow, and it takes about a minute in the app.
One thing worth knowing before you start: a credit card is usually the most expensive way to fund a transfer. Some issuers treat it as a cash advance, and credit tends to carry higher payment fees than debit. You'll always see the full cost, exchange rate included, before you confirm anything. What follows is: the ways your money can arrive, what each one costs, how fast it gets there, and the cheaper routes worth checking first.
Mỗi tháng, hàng nghìn người làm việc tại Séc gửi một phần lương về nhà — nhiều người trong số đó là người Ukraine đang hỗ trợ gia đình ở bên kia biên giới. Và cách làm truyền thống lại khiến việc vốn đơn giản trở nên phức tạp hơn: chuyển khoản ngân hàng yêu cầu mã IBAN và SWIFT, phí chỉ hiện ra sau khi tiền đã được gửi đi, và nhiều ngày chờ đợi trong khi ai đó ở nhà đang trông chờ vào khoản tiền ấy.
Pavel Štich đã nhiều năm giúp độc giả của mình giải quyết đúng vấn đề này. Anh là Đồng sáng lập kiêm Tổng biên tập mảng tài chính tại Moneyo.cz — nền tảng độc lập của Séc chuyên so sánh các dịch vụ chuyển tiền, các công ty môi giới chứng khoán và các kênh đầu tư thay thế — đồng thời là Đại sứ Paysend, nghĩa là anh đích thân trải nghiệm mọi thứ mình giới thiệu, giải thích rõ ràng và mang đến cho độc giả những ưu đãi độc quyền. Chúng tôi đã hỏi anh về sự ra đời của Moneyo, ai là độc giả của trang, và vì sao anh chọn Paysend.
