Fraud Operator (Night Shifts)



What's the role about

We are currently seeking two dedicated and reliable agents to join our night shift team.

This role involves working 12-hour shifts for two consecutive days, followed by two days off, providing you with a balanced work-life schedule. 

What you’ll be doing

  • Key Responsibilities:

    • Online monitoring of transactions in the specialized software;
    • Making decisions regarding blocking/unblocking of accounts, making decisions regarding transactions;
    • Investigating fraudulent activities;
    • Reviewing complaints;
    • Communicating with third-party financial institutions upon investigation and prevention of fraud;
    • Detecting new fraudulent sсhemes and participation in the improvement and refinement of fraud monitoring systems.

    Required Skills/Competencies/Experiences:

    • Ideally you will have at least a year of relevant experience in Fincrime/Antifraud at a payments processor, card acquirer or bank.
    • Bachelor’s degree is preferred;
    • Working experience in fraud-monitoring or Fincrime division in banks or financial service provider is preferred
    • A basic knowledge of SQL is essential
    • Advanced English language skills