Excellence in Onboarding: Why Cross-Team Collaboration Matters
By Lisa Navarro, Head of Enterprise Operations at Paysend
In the world of cross-border payments, onboarding isn’t just a procedural step — it’s the foundation of a successful partnership. At Paysend Enterprise, our clients trust us with their most valuable asset: their ability to move money globally, securely, and efficiently. For me, that trust starts with how I bring them into our ecosystem.
As Head of Enterprise Operations, I see every onboarding journey — which we’re proud to typically complete in an impressive 2 weeks — as an opportunity to set the tone for the relationship, where operational excellence and true collaboration come together. I take this part of the process personally, because it’s where operational excellence and true collaboration first come together.
Beyond Compliance — Towards Partnership
Our onboarding process goes beyond ticking boxes - it’s designed to ensure every partner is fully verified, compliant, and ready to scale with us.
That means our Onboarding team works together with Sales and Compliance from the very start. While Sales focuses on understanding the client’s needs and structuring the right solution — whether it’s our cross-border API, Instant Settlement Account, or Embed solution — the Onboarding team ensures that all Know Your Business (KYB) requirements are met in full, while maintaining a smooth and transparent journey.
Excellence Through Communication
In B2B, information flow is everything. At Paysend Enterprise, we’ve built cross-functional routines and feedback loops that keep Operations, Compliance, and Sales aligned — ensuring we anticipate issues before they arise, align on expectations, and keep clients informed at every step. It’s something I champion every day.
Continuous Improvement as a Mindset
Our goal is not only to meet best practice but to define it. Every client we onboard adds to our collective experience — helping us refine our processes, expand our due diligence playbooks, introduce smarter automation, and raise the bar for what “excellent onboarding” looks like in global payments.
The Result: A Trusted Foundation for Growth
The result is more than an onboarding process — we create a foundation for growth. That foundation allows our clients to access over 100 corridors and 80+ currencies, knowing their operations are underpinned by the same standards of trust and diligence that define Paysend Enterprise.
Because for me and my team, onboarding isn’t about paperwork. It’s about setting the stage for success — together.
The materials on this blog are provided for informational purposes only and do not reflect the opinions of Central Bank of Kansas City, Member FDIC. Blog posts may contain links to content on third-party websites, which are provided for your convenience; please note that linked sites may have a privacy and security policy different from our own, and we cannot attest to the accuracy of information. The Central Bank of Kansas City does not guarantee nor expressly endorse any particular business, product, service, or third-party content.
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Cross-border money movement has evolved, and institutions now need infrastructure that can scale securely, integrate easily, and deliver value in real time. The Paysend Enterprise API provides that foundation, connecting licensed institutions, fintechs, payment facilitators, and platforms to a global payout network that reaches over 100 countries and supports more than 80 currencies.
Built as part of Paysend’s mission to build the world’s largest digital payment network, the Enterprise API helps partners break barriers in international payments. It allows them to move money with transparency, speed, and control, addressing the main pain points in cross-border transfer: fragmented systems, regulatory complexity, and slow delivery times.
At Paysend, we’re on a mission to bring simple money transfer to all, including people and communities who haven’t always had easy access to fast, fair money transfers. This December, we’re helping you save on your international transfers so more of your money reaches your loved ones. From 10–31 December 2025, Paysend is offering improved foreign exchange rates on all transfers above $1,000 USD.
Whether you’re supporting family abroad, paying bills or simply sending a treat, this is the perfect opportunity to make larger transfers using our online money transfer service, and get better value while we continue building the world’s largest digital payment network.
