How to protect myself from a scam?

There are different types of scams: phishing, scam calls, social media scams, etc. Everybody can be a potential victim; it’s important to stay vigilant and cautious when it comes to dealing with money transfers to third parties.

What you can do to protect yourself:

• Do not make any hasty decisions even if a message urges you to click on a link or provide information.
• Ask some of your friends or family to look at the potentially fraudulent email or message with you.
• Only send your funds to individuals and businesses you know and trust.
• Check the message and the sender’s address for typos or mismatches (if you see an email from [email protected]—it’s a scam).
• Avoid clicking on any links—contact the sender through a verified phone number or their official website to confirm first.
• Do not allow any sort of remote access connection and do not download any "special software" for "troubleshooting".
• Never enter your bank or card details on untrustworthy websites.
• Avoid providing your sensitive information over email unless you’re 100% sure you’re talking to the official company representative.

Secure ways to contact Paysend:

✉️ Email: [email protected]
💬 Chat: Click 'Get help in the chat' while reading any Help Center article.

If you have fallen victim to a scam:

• Stop any communication with the fraudster immediately.
• Contact relevant authorities and report the incident.
• If your card was compromised, seek assistance from your bank or financial institution.
• Reach our Customer Support via chat or by email.

*Here is the list of our verified email addresses:

[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]