You can file a complaint via our email [email protected].

The standard time for a complaint's consideration is 15 days from the date of its registration.

After registering the complaint, we will investigate the situation and get back with our decision via email.

If your issue is unresolved by Paysend US LLC, please submit formal complaints with your state authority below:

Alaska

State of Alaska Department of Commerce, Community, & Economic Development Division of Banking & Securities

If your issue is unresolved by Paysend US LLC, please submit formal complaints with the State of Alaska, Division of Banking & Securities. 

Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Submit formal complaint form with supporting documents:

Division of Banking & Securities 

PO Box 110807 

Juneau, AK  99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at [email protected] or call Nine Zero Seven Four Six Five Two Five Two One

Alabama

To file complaints directly with the Alabama Securities Commission Enforcement Dicision. Please email, mail or deliver your complaint to:

ALABAMA SECURITIES COMMISSION ENFORCEMENT DIVISION
P.O. Box 304700
MONTGOMERY, AL. 36130-4700

PHONE: 1-800-222-1253
PHONE: 1-334-242-2984
FAX: 1-334-242-0240
EMAIL: [email protected]

Arizona

Arizona Department of Financial Institutions

To file a complaint, contact: 

Arizona Department of Financial Institutions

100 N. 15th Ave., STE 261

Phoenix, AZ 85007

Tel: 602-364-3100

Arkansas

Arkansas Securities Department 

To file a complaint, contact: 

Arkansas Securities Department

1 Commerce Way, STE 402

Little Rock, AR 72202

Tel: 501-324-9260

Colorado

Customer notice

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

If you have a question about or Problem with YOUR TRANSACTION - THE MONEY YOU SENT

You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information

If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER - THE COMPANY THAT SENT YOUR MONEY

ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking's website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:

Colorado Division of Banking

1560 Braodway, Suite 975

Email: [email protected]

website: Banking.colorado.gov/industry/money-transmitters

Connecticut

Connecticut Department of Banking

To file a complaint, contact: 

Connecticut Department of Banking 

260 Constitution Plaza

Hartford, CT 06103

Tel: 860-240-8299

Delaware

Delaware Office of the State Bank Commissioner

To file a complaint, contact: 

Delaware Office of the State Bank Commissioner

1110 Forrest Avenue

Dover, DE 19904

Tel: 302-739-4235

District of Columbia

District of Columbia Department of Insurance, Securities and Banking Bureau 

To file a complaint, contact: 

District of Columbia Department of Insurance, Securities and Banking Bureau

1050 First Street, NE, 801

Washington, DC 20002

Florida

Florida Office of Financial Regulation

For complaints directly to the Florida Office of Financial Regulation, please send correspondence to:

Florida Office of Financial Regulation
200 E. Gaines Street
Tallahassee, FL 32399-0376

Tel: 1-800-848-3792

Georgia

Georgia Department of Banking and Finance

To file a complaint, contact: 

Department of Banking and Finance

2990 Brandywine Road, STE 200

Atlanta, GA 30341

Tel: 888-986-1633

Idaho

Idaho Department of Finance

To file a complaint, contact: 

Idaho Department of Finance

11341 W. Chinden Blvd., Bldg. 4, 3rd Fl., STE. A

Boise, ID 83714

Mail to: P.O. Box 83720

Boise, ID 83720

Tel: 208-332-8004

Illinois

Illinois Department of Financial and Professional Regulation

To file a complaint, contact: 

Illinois Department of Financial and Professional Regulation

555 West Monroe Street, 5th Floor

Chicago, IL 60661

Tel: 888-473-4858

Indiana

To file complaints directly with the Indiana Department of Financial Institutions. Please email, mail or deliver your complaint to:

Indiana Department of Financial Institutiions
30 South Meridan Street, Suite 300
Indianapolis, IN 46204
Telephone: 317-232-3955
Toll-free: 800-382-4880
Fax: 317-232-7655
[email protected]

Iowa

Iowa Division of Banking

To file a complaint, contact: 

Iowa Division of Banking

200 East Grand Ave., STE 300

Des Moines, IA 50309

Tel: 515-281-3014

Kansas

Kansas Office of the State Bank Commissioner

To file a complaint, contact: 

Kansas Office of the State Bank Commissioner

Attn: Consumer Affairs

700 Jackson, STE 300

Topeka, KS 66603

Tel: 785-380-3939

Kentucky

Kentucky Department of Financial Institutions
To file a complaint, contact:

Department of Financial Institutions

Attn: Complaint Submission

500 Mero Street, 2SW19

Frankfort, KY 40601

Tel: 800-223-2579

Website: kfi.ky.gov

Louisiana

To file complaints directly with the Louisiana Office of Financial Institutions. Please email, mail or deliver your complaint to:

Louisiana Office of Financial Institutions

Mail:

ATTN: Non-Depository Division
8660 United Plaza Boulevard, 2nd Floor
Baton Rouge, LA 70809-7024

Fax: (225) 925-4525

Or file complaint directly with Louisiana Office of Financial Institutions: https://ofi.la.gov/non-depository/non-depository-complaints/

Maine

Maine Bureau of Consumer Credit Protection

To file a complaint, contact: 

Maine Bureau of Consumer Credit Protection

35 State House Station

Augusta, ME 04333

Tel: 800-332-8529

Maryland

Maryland Office of Financial Regulation
To file a complaint, contact:

Office of Financial Regulation

Maryland Department of Labor

1100 North Eutaw Street, STE 611

Baltimore, MD 21201

Tel: 888-784-0136

The Office of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Paysend US LLC. NMLS/License Number: 2048617 at 1100 North Eutaw Street, Suite 611, Baltimore, Maryland 21201 Phone (toll-free): 1(888)-784-0136

https://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/2048617

Michigan

Michigan Department of Insurance and Financial Services

To file a complaint, contact: 

Department of Insurance & Financial Services

Office of Consumer Services

PO Box 30220

Lansing, MI 48909

Tel: 877-999-6442

Minnesota

Minnesota Department of Commerce

To file a complaint, contact: 

Minnesota Department of Commerce

Main Office, Golden Rule Building

85 7th Place East, STE 280

Saint Paul, MN 55101

Tel: 800-657-3602

Mississippi

Mississippi Department of Banking and Consumer Finance

To file a complaint, contact: 

Mississippi Department of Banking and Consumer Finance

P.O. Box 12129

Jackson, MS 39236

Tel: 601-321-6901

Missouri

Missouri Division of Finance

To file a complaint, contact:

Missouri Division of Finance
PO Box 716
Jefferson City, MO 65102-0716

Tel: 573-751-3242 [email protected]

Montana

Montana Division of Banking and Financial Institutions

To file a complaint, contact: 

Montana Division of Banking and Financial Institutions

301 South Park Ave., STE 316

Helena, MT 59620

Mail To: P.O. Box 200546

Helena, MT 59620

Tel: 406-841-2032

Nebraska

Nebraska Department of Banking and Finance

To file a compliant, contact: 

The Nebraska Department of Banking and Finance

P.O. Box 95006

Lincoln, NE 68509-5006

Tel: 402-472-2171

New Hampshire

New Hampshire Banking Department

To file a complaint, contact: 

New Hampshire Banking Department

53 Regional Drive, STE 200

Concord, NH 03301

Tel: 603-271-3561

New Jersey

New Jersey Department of Banking and Insurance

To file a complaint, contact: 

New Jersey Department of Banking and Insurance

PO Box 471

Trenton, NJ 08625

Tel: 800-446-7467

New Mexico

New Mexico Financial Institutions Division 

To file a complaint, contact: 

New Mexico Financial Institutions Division

P.O. Box 25101

Santa Fe, NM 87504

Tel: 505-476-4885

North Carolina

North Carolina Office of the Commissioner of Banks

To file a complaint, contact:

North Carolina Office of the Commissioner of Banks
4309 Mail Service Center
Raleigh, NC 27699-4309

Tel: 919-733-3016

North Dakota

North Dakota Department of Financial Institutions - Consumer Division

To file a complaint, contact: 

North Dakota Department of Financial Institutions 

1200 Memorial Hwy

Bismarck, ND 58504

Tel: 701-328-9933

Ohio

Ohio Department of Commerce Division of Financial Institutions

To file a complaint, contact:

Ohio Department of Commerce Division of Financial Institutions
77 South High Street
21st Floor Columbus, OH 43215-6120

Tel: (614) 728-8400

Oklahoma

Oklahoma Department of Banking

To file a complaint, contact: 

Oklahoma Department of Banking

2900 N. Lincoln Boulevard

Oklahoma City, OK 73105

Tel:405-521-2782

Oregon

Oregon Division of Financial Regulation

To file a complaint, contact: 

Oregon Division of Financial Regulation

PO Box 14480

Salem, OR 97209

Tel: 888-877-4894

Pennsylvania

Pennsylvania Department of Banking and Securities

To file a complaint, contact: 

Pennsylvania Department of Banking and Securities

17 North 2nd Street, STE 1300

Harrisburg, PA 17011

Tel: 800-722-2657

Puerto Rico

Commissioner of Financial Institutions Regulation and Licensing Division 

To file a complaint, contact: 

Ave. Jose De Diego, Pda. 22

Centro Gubernamental Minillas

Edificio Torre Norte, Pisa 8

San Juan, PR 00940

Tel: 787-722-7555

Rhode Island

Rhode Island Department of Business Regulation Division of Banking

To file a complaint, contact: 

Rhode Island Department of Business Regulation Division of Banking

1511 Pontiac Ave., Bldg 68-1

Cranston, RI 02920

Tel: 401-462-9532

South Carolina

Office of the Attorney General Money Services Division 

To file a complaint, contact: 

Office of the Attorney General

Attn: Money Services Division

PO Box 11549

Columbia, SC 29211

Tel: 803-734-1221

South Dakota

South Dakota Division of Banking 

To file a complaint, contact: 

South Dakota Division of Banking

1601 N. Harrison Ave., STE 1

Pierre, SD 57501

Tel: 605-733-3421

Tennessee

Tennessee Department of Financial Institutions Compliance Division 

To file a complaint, contact: 

Tennessee Department of Financial Institutions Compliance Division

Tennessee Tower 26th Floor

213 Rosa L. Parks Avenue

Nashville, TN 27243

Tel: 800-778-4315

Texas

To file complaints directly with Texas Department of Banking. Please email, mail or deliver your complaint to:

Texas Department of Banking
Consumer Assistance Activities
2601 N. Lamar Blvd.
Austin, Texas 78705-4294

Toll free#: (877) 276-5554 or [email protected]

Fax#: (512) 475-1313

Utah

To file complaints directly with Utah Department of Financial Institutions, The DFI only accepts written complaints. Verbal complaints cannot be accepted or reviewed. Your written complaint may be a letter, email. Emailing your complaint to [email protected] will ensure the fastest service If you cannot email your complaint form, you may complete it by hand and submit it by one of the following options:

● FedEx or UPS overnight delivery: Utah Department of Financial Institutions,
324 South State Street, Suite 201, Salt Lake City, Utah 84111

● US Postal Service: Utah Department of Financial Institutions, PO Box 146800,
Salt Lake City, UT 84114-6800
● Fax: (801) 538-8894
● If you have questions, please call 801-538-8830.

Vermont

Vermont Department of Financial Regulation Banking Division

To file a complaint, contact: 

Vermont Department of Financial Regulation Banking Division

89 Main Street

Montpelier, VT 05620

Tel: 802-828-3301

Virginia

Virginia Bureau of Financial Institutions

To file a complaint, contact: 

Virginia Bureau of Financial Institutions

PO Box 640

Richmond, VA 23218

Tel: 804-371-9657

US Virgin Islands

Government of the Virgin Islands of the United States

Office of the Lieutenant Governor

Division of Banking, Insurance and Financial Regulation

To file a complaint:

Website: https://ltg.gov.vi/contact-us/

If you are a St. Thomas/St. John resident please use the following information to assist with filing your complaint:

5049 Kongens Gade
St. Thomas, Virgin Islands 00802
Phone: (340)774-2991

If you are a St. Croix resident, please use the following information to assist you with filing your complaint:

1131 King Street, Suite 101
Christiansted, St.Croix, Virgin Islands 00820
Phone: (340)773-6449

Washington

Washington Department of Financial Institutions

To file a complaint, contact: 

Washington Department of Financial Institutions

PO Box 41200

Olympia, WA 98504

Tel: 360-902-8703

West Virginia

West Virginia Division of Financial Institutions

To file a complaint, contact: 

West Virginia Division of Financial Institutions

900 Pennsylvania Ave., STE 306

Charleston, West Virginia 25302

Tel: 304-558-2294

Wisconsin

Wisconsin Department of Financial Institutions

To file a complaint, contact: 

Wisconsin Department of Financial Institutions

4822 Madison Yards Way, North Tower

Madison, WI 53705

Tel: 608-261-9555

Wyoming

Wyoming Division of Banking

To file a complaint, contact: 

Wyoming Division of Banking

2300 Capitol Ave., 2nd Floor

Cheyenne, Wyoming 82002

Tel: 307-777-7797