How can I file a complaint?
You can file a complaint via our email [email protected].
The standard time for a complaint's consideration is 15 days from the date of its registration.
After registering the complaint, we will investigate the situation and get back with our decision via email.
If your issue is unresolved by Paysend US LLC, please submit formal complaints with your state authority below:
Alaska
State of Alaska Department of Commerce, Community, & Economic Development Division of Banking & Securities
If your issue is unresolved by Paysend US LLC, please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf
Submit formal complaint form with supporting documents:
Division of Banking & Securities
PO Box 110807
Juneau, AK 99811-0807
If you are an Alaska resident with questions regarding formal complaints, please email us at [email protected] or call Nine Zero Seven Four Six Five Two Five Two One
Alabama
To file complaints directly with the Alabama Securities Commission Enforcement Division. Please email, mail or deliver your complaint to:
ALABAMA SECURITIES COMMISSION ENFORCEMENT DIVISION
P.O. Box 304700
MONTGOMERY, AL. 36130-4700
PHONE: 1-800-222-1253
PHONE: 1-334-242-2984
FAX: 1-334-242-0240
EMAIL: [email protected]
Arizona
Arizona Department of Financial Institutions
To file a complaint, contact:
Arizona Department of Financial Institutions
100 N. 15th Ave., STE 261
Phoenix, AZ 85007
Tel: 602-364-3100
Arkansas
Arkansas Securities Department
To file a complaint, contact:
Arkansas Securities Department
1 Commerce Way, STE 402
Little Rock, AR 72202
Tel: 501-324-9260
Colorado
Customer notice
Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.
If you have a question about or Problem with YOUR TRANSACTION - THE MONEY YOU SENT:
You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.
If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER - THE COMPANY THAT SENT YOUR MONEY:
ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking's website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:
Colorado Division of Banking
1560 Broadway, Suite 975
Email: [email protected]
Website: https://banking.colorado.gov/industry/money-transmitters
Connecticut
Connecticut Department of Banking
To file a complaint, contact:
Connecticut Department of Banking
260 Constitution Plaza
Hartford, CT 06103
Tel: 860-240-8299
Delaware
Delaware Office of the State Bank Commissioner
To file a complaint, contact:
Delaware Office of the State Bank Commissioner
1110 Forrest Avenue
Dover, DE 19904
Tel: 302-739-4235
District of Columbia
District of Columbia Department of Insurance, Securities and Banking Bureau
To file a complaint, contact:
District of Columbia Department of Insurance, Securities and Banking Bureau
1050 First Street, NE, 801
Washington, DC 20002
Florida
Florida Office of Financial Regulation
For complaints directly to the Florida Office of Financial Regulation, please send correspondence to:
Florida Office of Financial Regulation
200 E. Gaines Street
Tallahassee, FL 32399-0376
Tel: 1-800-848-3792
Georgia
Georgia Department of Banking and Finance
To file a complaint, contact:
Department of Banking and Finance
2990 Brandywine Road, STE 200
Atlanta, GA 30341
Tel: 888-986-1633
Idaho
Idaho Department of Finance
To file a complaint, contact:
Idaho Department of Finance
11341 W. Chinden Blvd., Bldg. 4, 3rd Fl., STE. A
Boise, ID 83714
Mail to:
P.O. Box 83720
Boise, ID 83720
Tel: 208-332-8004
Illinois
Illinois Department of Financial and Professional Regulation
To file a complaint, contact:
Illinois Department of Financial and Professional Regulation
555 West Monroe Street, 5th Floor
Chicago, IL 60661
Tel: 888-473-4858
Indiana
To file complaints directly with the Indiana Department of Financial Institutions. Please email, mail or deliver your complaint to:
Indiana Department of Financial Institutions
30 South Meridian Street, Suite 300
Indianapolis, IN 46204
Telephone: 317-232-3955
Toll-free: 800-382-4880
Fax: 317-232-7655
Email: [email protected]
Iowa
Iowa Division of Banking
To file a complaint, contact:
Iowa Division of Banking
200 East Grand Ave., STE 300
Des Moines, IA 50309
Tel: 515-281-3014
Kansas
Kansas Office of the State Bank Commissioner
To file a complaint, contact:
Kansas Office of the State Bank Commissioner
Attn: Consumer Affairs
700 Jackson, STE 300
Topeka, KS 66603
Tel: 785-380-3939
Kentucky
Kentucky Department of Financial Institutions
To file a complaint, contact:
Department of Financial Institutions
Attn: Complaint Submission
500 Mero Street, 2SW19
Frankfort, KY 40601
Tel: 800-223-2579
Website: https://kfi.ky.gov
Louisiana
To file complaints directly with the Louisiana Office of Financial Institutions. Please email, mail or deliver your complaint to:
Louisiana Office of Financial Institutions
ATTN: Non-Depository Division
8660 United Plaza Boulevard, 2nd Floor
Baton Rouge, LA 70809-7024
Fax: (225) 925-4525
Or file complaint directly with Louisiana Office of Financial Institutions: https://ofi.la.gov/non-depository/non-depository-complaints
Maine
Maine Bureau of Consumer Credit Protection
To file a complaint, contact:
Maine Bureau of Consumer Credit Protection
35 State House Station
Augusta, ME 04333
Tel: 800-332-8529
Maryland
Maryland Office of Financial Regulation
To file a complaint, contact:
Office of Financial Regulation
Maryland Department of Labor
1100 North Eutaw Street, STE 611
Baltimore, MD 21201
Tel: 888-784-0136
Website: https://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/2048617
The Office of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Paysend US LLC. NMLS/License Number: 2048617 at 1100 North Eutaw Street, Suite 611, Baltimore, Maryland 21201 Phone (toll-free): 1(888)-784-0136
Michigan
Michigan Department of Insurance and Financial Services
To file a complaint, contact:
Department of Insurance & Financial Services
Office of Consumer Services
PO Box 30220
Lansing, MI 48909
Tel: 877-999-6442
Minnesota
Minnesota Department of Commerce
To file a complaint, contact:
Minnesota Department of Commerce
Main Office, Golden Rule Building
85 7th Place East, STE 280
Saint Paul, MN 55101
Tel: 800-657-3602
Mississippi
Mississippi Department of Banking and Consumer Finance
To file a complaint, contact:
Mississippi Department of Banking and Consumer Finance
P.O. Box 12129
Jackson, MS 39236
Tel: 601-321-6901
Missouri
Missouri Division of Finance
To file a complaint, contact:
Missouri Division of Finance
PO Box 716
Jefferson City, MO 65102-0716
Tel: 573-751-3242
Email: [email protected]
Montana
Montana Division of Banking and Financial Institutions
To file a complaint, contact:
Montana Division of Banking and Financial Institutions
301 South Park Ave., STE 316
Helena, MT 59620
Mail To: P.O. Box 200546
Helena, MT 59620
Tel: 406-841-2032
Nebraska
Nebraska Department of Banking and Finance
To file a compliant, contact:
The Nebraska Department of Banking and Finance
P.O. Box 95006
Lincoln, NE 68509-5006
Tel: 402-472-2171
Nevada
If you have any questions regarding the money transmission services provided by Paysend US LLC, you may contact the Nevada Division of Financial Institutions with the contact information provided below:
Phone Number: (702) 486 - 4120
Completing Complaint Form: Official State of Nevada Forms
Email: [email protected]
New Hampshire
New Hampshire Banking Department
To file a complaint, contact:
New Hampshire Banking Department
53 Regional Drive, STE 200
Concord, NH 03301
Tel: 603-271-3561
New Jersey
New Jersey Department of Banking and Insurance
To file a complaint, contact:
New Jersey Department of Banking and Insurance
PO Box 471
Trenton, NJ 08625
Tel: 800-446-7467
New Mexico
New Mexico Financial Institutions Division
To file a complaint, contact:
New Mexico Financial Institutions Division
P.O. Box 25101
Santa Fe, NM 87504
Tel: 505-476-4885
North Carolina
North Carolina Office of the Commissioner of Banks
To file a complaint, contact:
North Carolina Office of the Commissioner of Banks
4309 Mail Service Center
Raleigh, NC 27699-4309
Tel: 919-733-3016
North Dakota
North Dakota Department of Financial Institutions - Consumer Division
To file a complaint, contact:
North Dakota Department of Financial Institutions
1200 Memorial Hwy
Bismarck, ND 58504
Tel: 701-328-9933
Ohio
Ohio Department of Commerce Division of Financial Institutions
To file a complaint, contact:
Ohio Department of Commerce Division of Financial Institutions
77 South High Street
21st Floor Columbus, OH 43215-6120
Tel: (614) 728-8400
Oklahoma
Oklahoma Department of Banking
To file a complaint, contact:
Oklahoma Department of Banking
2900 N. Lincoln Boulevard
Oklahoma City, OK 73105
Tel: 405-521-2782
Oregon
Oregon Division of Financial Regulation
To file a complaint, contact:
Oregon Division of Financial Regulation
PO Box 14480
Salem, OR 97209
Tel: 888-877-4894
Pennsylvania
Pennsylvania Department of Banking and Securities
To file a complaint, contact:
Pennsylvania Department of Banking and Securities
17 North 2nd Street, STE 1300
Harrisburg, PA 17011
Tel: 800-722-2657
Puerto Rico
Commissioner of Financial Institutions Regulation and Licensing Division
To file a complaint, contact:
Ave. Jose De Diego, Pda. 22
Centro Gubernamental Minillas
Edificio Torre Norte, Pisa 8
San Juan, PR 00940
Tel: 787-722-7555
Rhode Island
Rhode Island Department of Business Regulation Division of Banking
To file a complaint, contact:
Rhode Island Department of Business Regulation Division of Banking
1511 Pontiac Ave., Bldg 68-1
Cranston, RI 02920
Tel: 401-462-9532
South Carolina
Office of the Attorney General Money Services Division
To file a complaint, contact:
Office of the Attorney General
Attn: Money Services Division
PO Box 11549
Columbia, SC 29211
Tel: 803-734-1221
South Dakota
South Dakota Division of Banking
To file a complaint, contact:
South Dakota Division of Banking
1601 N. Harrison Ave., STE 1
Pierre, SD 57501
Tel: 605-733-3421
Tennessee
Tennessee Department of Financial Institutions Compliance Division
To file a complaint, contact:
Tennessee Department of Financial Institutions Compliance Division
Tennessee Tower 26th Floor
213 Rosa L. Parks Avenue
Nashville, TN 27243
Tel: 800-778-4315
Texas
To file complaints directly with Texas Department of Banking. Please email, mail or deliver your complaint to:
Texas Department of Banking
Consumer Assistance Activities
2601 N. Lamar Blvd.
Austin, Texas 78705-4294
Toll free: (877) 276-5554
Email: [email protected]
Fax: (512) 475-1313
Utah
To file complaints directly with Utah Department of Financial Institutions, The DFI only accepts written complaints. Verbal complaints cannot be accepted or reviewed. Your written complaint may be a letter, email. Emailing your complaint to [email protected] will ensure the fastest service If you cannot email your complaint form, you may complete it by hand and submit it by one of the following options:
FedEx or UPS overnight delivery:
Utah Department of Financial Institutions
324 South State Street, Suite 201
Salt Lake City, Utah 84111
US Postal Service:
Utah Department of Financial Institutions
PO Box 146800
Salt Lake City, UT 84114-6800
Fax: (801) 538-8894
If you have questions, please call 801-538-8830.
Vermont
Vermont Department of Financial Regulation Banking Division
To file a complaint, contact:
Vermont Department of Financial Regulation Banking Division
89 Main Street
Montpelier, VT 05620
Tel: 802-828-3301
Virginia
Virginia Bureau of Financial Institutions
To file a complaint, contact:
Virginia Bureau of Financial Institutions
PO Box 640
Richmond, VA 23218
Tel: 804-371-9657
US Virgin Islands
Government of the Virgin Islands of the United States
Office of the Lieutenant Governor
Division of Banking, Insurance and Financial Regulation
To file a complaint:
Website: https://ltg.gov.vi/contact-us
If you are a St. Thomas or St. John resident please use the following information to assist with filing your complaint:
5049 Kongens Gade
St. Thomas, Virgin Islands 00802
Phone: (340) 774-2991
If you are a St. Croix resident, please use the following information to assist you with filing your complaint:
1131 King Street, Suite 101
Christiansted, St. Croix, Virgin Islands 00820
Phone: (340) 773-6449
Washington
Washington Department of Financial Institutions
To file a complaint, contact:
Washington Department of Financial Institutions
PO Box 41200
Olympia, WA 98504
Tel: 360-902-8703
West Virginia
West Virginia Division of Financial Institutions
To file a complaint, contact:
West Virginia Division of Financial Institutions
900 Pennsylvania Ave., STE 306
Charleston, West Virginia 25302
Tel: 304-558-2294
Wisconsin
Wisconsin Department of Financial Institutions
If you have any questions regarding the money transmission services provided by Paysend US LLC, you may contact the Wisconsin Department of Financial Institutions, Licensed Financial Services with the contact information provided below:
Phone: (608) 261-7578
Email: [email protected]
Mailing Address:
Wisconsin Department of Financial Institutions
Licensed Financial Services
PO Box 7876
Madison, WI 53707-7876
Physical Address:
Wisconsin Department of Financial Institutions
Licensed Financial Services
4822 Madison Yards Way, North Tower
Madison, WI 53705
Wyoming
Wyoming Division of Banking
To file a complaint, contact:
Wyoming Division of Banking
2300 Capitol Ave., 2nd Floor
Cheyenne, Wyoming 82002
Tel: 307-777-7797
