How to file a complaint?

2022-08-16

You can file a complaint via our email [email protected].

The standard time for a complaint's consideration is 15 days from the date of its registration.

After registering the complaint, we will investigate the situation and get back with our decision via email.

 

If your issue is unresolved by Paysend US LLC, please submit formal complaints with your state authority below:

Alaska

State of Alaska Department of Commerce, Community, & Economic Development Division of Banking & Securities

If your issue is unresolved by Paysend US LLC, please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Submit formal complaint form with supporting documents:

Division of Banking & Securities
PO Box 110807
Juneau, AK  99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at [email protected] or call Nine Zero Seven Four Six Five Two Five Two One

 

Alabama

To file complaints directly with the Alabama Securities Commission Enforcement Division. Please email, mail or deliver your complaint to:

ALABAMA SECURITIES COMMISSION ENFORCEMENT DIVISION
P.O. Box 304700
MONTGOMERY, AL. 36130-4700

PHONE: 1-800-222-1253
PHONE: 1-334-242-2984
FAX: 1-334-242-0240
EMAIL: [email protected]

 

Arizona

Arizona Department of Financial Institutions

To file a complaint, contact:

Arizona Department of Financial Institutions
100 N. 15th Ave., STE 261
Phoenix, AZ 85007

Tel: 602-364-3100

 

Arkansas

Arkansas Securities Department

To file a complaint, contact:

Arkansas Securities Department
1 Commerce Way, STE 402
Little Rock, AR 72202

Tel: 501-324-9260

 

Colorado

Customer notice

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

If you have a question about or Problem with YOUR TRANSACTION - THE MONEY YOU SENT:

You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.

If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER - THE COMPANY THAT SENT YOUR MONEY:

ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking's website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:

Colorado Division of Banking
1560 Broadway, Suite 975

Email: [email protected]
Website: https://banking.colorado.gov/industry/money-transmitters

 

Connecticut

Connecticut Department of Banking

To file a complaint, contact:

Connecticut Department of Banking
260 Constitution Plaza
Hartford, CT 06103

Tel: 860-240-8299

 

Delaware

Delaware Office of the State Bank Commissioner

To file a complaint, contact:

Delaware Office of the State Bank Commissioner
1110 Forrest Avenue
Dover, DE 19904

Tel: 302-739-4235

 

District of Columbia

District of Columbia Department of Insurance, Securities and Banking Bureau

To file a complaint, contact:

District of Columbia Department of Insurance, Securities and Banking Bureau
1050 First Street, NE, 801
Washington, DC 20002

 

Florida

Florida Office of Financial Regulation

For complaints directly to the Florida Office of Financial Regulation, please send correspondence to:

Florida Office of Financial Regulation
200 E. Gaines Street
Tallahassee, FL 32399-0376

Tel: 1-800-848-3792

 

Georgia

Georgia Department of Banking and Finance

To file a complaint, contact:

Department of Banking and Finance
2990 Brandywine Road, STE 200
Atlanta, GA 30341

Tel: 888-986-1633

 

Idaho

Idaho Department of Finance

To file a complaint, contact:

Idaho Department of Finance
11341 W. Chinden Blvd., Bldg. 4, 3rd Fl., STE. A
Boise, ID 83714

Mail to:

P.O. Box 83720
Boise, ID 83720

Tel: 208-332-8004

 

Illinois

Illinois Department of Financial and Professional Regulation

To file a complaint, contact:

Illinois Department of Financial and Professional Regulation
555 West Monroe Street, 5th Floor
Chicago, IL 60661

Tel: 888-473-4858

 

Indiana

To file complaints directly with the Indiana Department of Financial Institutions. Please email, mail or deliver your complaint to:

Indiana Department of Financial Institutions
30 South Meridian Street, Suite 300
Indianapolis, IN 46204

Telephone: 317-232-3955
Toll-free: 800-382-4880
Fax: 317-232-7655
Email: [email protected]

 

Iowa

Iowa Division of Banking

To file a complaint, contact:

Iowa Division of Banking
200 East Grand Ave., STE 300
Des Moines, IA 50309

Tel: 515-281-3014

 

Kansas

Kansas Office of the State Bank Commissioner

To file a complaint, contact:

Kansas Office of the State Bank Commissioner
Attn: Consumer Affairs
700 Jackson, STE 300
Topeka, KS 66603

Tel: 785-380-3939

 

Kentucky

Kentucky Department of Financial Institutions

To file a complaint, contact:

Department of Financial Institutions
Attn: Complaint Submission
500 Mero Street, 2SW19
Frankfort, KY 40601

Tel: 800-223-2579
Website: https://kfi.ky.gov

 

Louisiana

To file complaints directly with the Louisiana Office of Financial Institutions. Please email, mail or deliver your complaint to:

Louisiana Office of Financial Institutions
ATTN: Non-Depository Division
8660 United Plaza Boulevard, 2nd Floor
Baton Rouge, LA 70809-7024

Fax: (225) 925-4525

Or file complaint directly with Louisiana Office of Financial Institutions: https://ofi.la.gov/non-depository/non-depository-complaints

 

Maine

Maine Bureau of Consumer Credit Protection

To file a complaint, contact:

Maine Bureau of Consumer Credit Protection
35 State House Station
Augusta, ME 04333

Tel: 800-332-8529

 

Maryland

Maryland Office of Financial Regulation

To file a complaint, contact:

Office of Financial Regulation
Maryland Department of Labor
1100 North Eutaw Street, STE 611
Baltimore, MD 21201

Tel: 888-784-0136
Website: https://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/2048617

The Office of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Paysend US LLC. NMLS/License Number: 2048617 at 1100 North Eutaw Street, Suite 611, Baltimore, Maryland 21201 Phone (toll-free): 1(888)-784-0136

 

Michigan

Michigan Department of Insurance and Financial Services

To file a complaint, contact:

Department of Insurance & Financial Services
Office of Consumer Services
PO Box 30220
Lansing, MI 48909

Tel: 877-999-6442

 

Minnesota

Minnesota Department of Commerce

To file a complaint, contact:

Minnesota Department of Commerce
Main Office, Golden Rule Building
85 7th Place East, STE 280
Saint Paul, MN 55101

Tel: 800-657-3602

 

Mississippi

Mississippi Department of Banking and Consumer Finance

To file a complaint, contact:

Mississippi Department of Banking and Consumer Finance
P.O. Box 12129
Jackson, MS 39236

Tel: 601-321-6901

 

Missouri

Missouri Division of Finance

To file a complaint, contact:

Missouri Division of Finance
PO Box 716
Jefferson City, MO 65102-0716

Tel: 573-751-3242
Email: [email protected]

 

Montana

Montana Division of Banking and Financial Institutions

To file a complaint, contact:

Montana Division of Banking and Financial Institutions
301 South Park Ave., STE 316
Helena, MT 59620

Mail To: P.O. Box 200546
Helena, MT 59620

Tel: 406-841-2032

 

Nebraska

Nebraska Department of Banking and Finance

To file a compliant, contact:

The Nebraska Department of Banking and Finance
P.O. Box 95006
Lincoln, NE 68509-5006

Tel: 402-472-2171

 

Nevada

If you have any questions regarding the money transmission services provided by Paysend US LLC, you may contact the Nevada Division of Financial Institutions with the contact information provided below:

Phone Number: (702) 486 - 4120
Completing Complaint Form: Official State of Nevada Forms
Email: [email protected]

 

New Hampshire

New Hampshire Banking Department

To file a complaint, contact:

New Hampshire Banking Department
53 Regional Drive, STE 200
Concord, NH 03301

Tel: 603-271-3561

 

New Jersey

New Jersey Department of Banking and Insurance

To file a complaint, contact:

New Jersey Department of Banking and Insurance
PO Box 471
Trenton, NJ 08625

Tel: 800-446-7467

 

New Mexico

New Mexico Financial Institutions Division

To file a complaint, contact:

New Mexico Financial Institutions Division
P.O. Box 25101
Santa Fe, NM 87504

Tel: 505-476-4885

 

North Carolina

North Carolina Office of the Commissioner of Banks

To file a complaint, contact:

North Carolina Office of the Commissioner of Banks
4309 Mail Service Center
Raleigh, NC 27699-4309

Tel: 919-733-3016

 

North Dakota

North Dakota Department of Financial Institutions - Consumer Division

To file a complaint, contact:

North Dakota Department of Financial Institutions
1200 Memorial Hwy
Bismarck, ND 58504

Tel: 701-328-9933

 

Ohio

Ohio Department of Commerce Division of Financial Institutions

To file a complaint, contact:

Ohio Department of Commerce Division of Financial Institutions
77 South High Street
21st Floor Columbus, OH 43215-6120

Tel: (614) 728-8400

 

Oklahoma

Oklahoma Department of Banking

To file a complaint, contact:

Oklahoma Department of Banking
2900 N. Lincoln Boulevard
Oklahoma City, OK 73105

Tel: 405-521-2782

 

Oregon

Oregon Division of Financial Regulation

To file a complaint, contact:

Oregon Division of Financial Regulation
PO Box 14480
Salem, OR 97209

Tel: 888-877-4894

 

Pennsylvania

Pennsylvania Department of Banking and Securities

To file a complaint, contact:

Pennsylvania Department of Banking and Securities
17 North 2nd Street, STE 1300
Harrisburg, PA 17011

Tel: 800-722-2657

 

Puerto Rico

Commissioner of Financial Institutions Regulation and Licensing Division

To file a complaint, contact:

Ave. Jose De Diego, Pda. 22
Centro Gubernamental Minillas
Edificio Torre Norte, Pisa 8
San Juan, PR 00940

Tel: 787-722-7555

 

Rhode Island

Rhode Island Department of Business Regulation Division of Banking

To file a complaint, contact:

Rhode Island Department of Business Regulation Division of Banking
1511 Pontiac Ave., Bldg 68-1
Cranston, RI 02920

Tel: 401-462-9532

 

South Carolina

Office of the Attorney General Money Services Division

To file a complaint, contact:

Office of the Attorney General
Attn: Money Services Division
PO Box 11549
Columbia, SC 29211

Tel: 803-734-1221

 

South Dakota

South Dakota Division of Banking

To file a complaint, contact:

South Dakota Division of Banking
1601 N. Harrison Ave., STE 1
Pierre, SD 57501

Tel: 605-733-3421

 

Tennessee

Tennessee Department of Financial Institutions Compliance Division

To file a complaint, contact:

Tennessee Department of Financial Institutions Compliance Division
Tennessee Tower 26th Floor
213 Rosa L. Parks Avenue
Nashville, TN 27243

Tel: 800-778-4315

 

Texas

To file complaints directly with Texas Department of Banking. Please email, mail or deliver your complaint to:

Texas Department of Banking
Consumer Assistance Activities
2601 N. Lamar Blvd.
Austin, Texas 78705-4294

Toll free: (877) 276-5554
Email: [email protected]
Fax: (512) 475-1313

 

Utah

To file complaints directly with Utah Department of Financial Institutions, The DFI only accepts written complaints. Verbal complaints cannot be accepted or reviewed. Your written complaint may be a letter, email. Emailing your complaint to [email protected] will ensure the fastest service If you cannot email your complaint form, you may complete it by hand and submit it by one of the following options:

FedEx or UPS overnight delivery:

Utah Department of Financial Institutions
324 South State Street, Suite 201
Salt Lake City, Utah 84111

US Postal Service:

Utah Department of Financial Institutions
PO Box 146800
Salt Lake City, UT 84114-6800

Fax: (801) 538-8894

If you have questions, please call 801-538-8830.

 

Vermont

Vermont Department of Financial Regulation Banking Division

To file a complaint, contact:

Vermont Department of Financial Regulation Banking Division
89 Main Street
Montpelier, VT 05620

Tel: 802-828-3301

 

Virginia

Virginia Bureau of Financial Institutions

To file a complaint, contact:

Virginia Bureau of Financial Institutions
PO Box 640
Richmond, VA 23218

Tel: 804-371-9657

 

US Virgin Islands

Government of the Virgin Islands of the United States
Office of the Lieutenant Governor
Division of Banking, Insurance and Financial Regulation

To file a complaint:

Website: https://ltg.gov.vi/contact-us

If you are a St. Thomas or St. John resident please use the following information to assist with filing your complaint:

5049 Kongens Gade
St. Thomas, Virgin Islands 00802

Phone: (340) 774-2991

If you are a St. Croix resident, please use the following information to assist you with filing your complaint:

1131 King Street, Suite 101
Christiansted, St. Croix, Virgin Islands 00820

Phone: (340) 773-6449

 

Washington

Washington Department of Financial Institutions

To file a complaint, contact:

Washington Department of Financial Institutions
PO Box 41200
Olympia, WA 98504

Tel: 360-902-8703

 

West Virginia

West Virginia Division of Financial Institutions

To file a complaint, contact:

West Virginia Division of Financial Institutions
900 Pennsylvania Ave., STE 306
Charleston, West Virginia 25302

Tel: 304-558-2294

 

Wisconsin

Wisconsin Department of Financial Institutions

If you have any questions regarding the money transmission services provided by Paysend US LLC, you may contact the Wisconsin Department of Financial Institutions, Licensed Financial Services with the contact information provided below:

Phone: (608) 261-7578
Email: [email protected]

Mailing Address:

Wisconsin Department of Financial Institutions
Licensed Financial Services
PO Box 7876
Madison, WI 53707-7876

Physical Address:

Wisconsin Department of Financial Institutions
Licensed Financial Services
4822 Madison Yards Way, North Tower
Madison, WI 53705

 

Wyoming

Wyoming Division of Banking

To file a complaint, contact:

Wyoming Division of Banking
2300 Capitol Ave., 2nd Floor
Cheyenne, Wyoming 82002

Tel: 307-777-7797