You can provide feedback or submit a question by contacting our Customer Support team via our email at [email protected] or via online chat.

Reaching out to us via chat is simple—just tap on ’Support' and then 'Chat’ from the ‘Profile’ section on the website or in the app.

‘Chat’ button is also available at your right-hand corner when viewing any of the Help Center articles.

Required Information for Support Inquiries

To help us swiftly resolve your issue, please provide the following information when contacting support:

- Your full name and your email address.
- Your mobile phone number, including the country code.
- The Paysend transaction ID, which is an 11-digit number ending in 00.

To find your transaction number in the Paysend app, please follow these steps:

- Open the Paysend app and go to the ‘Transfers’ section.
- Locate and select the specific transfer you are interested in from the list.
- Once the transfer details open, scroll down to find the ‘Transaction no’ field.
- Your transaction number will be displayed there. It's an 11-digit number, typically ending in '00'. You can click on the icon and copy it.

Remember: this number is crucial for tracking your transfer or for reference when contacting customer support.