1. I have entered the wrong recipient name
If you have entered an incorrect name but the bank details are correct and your transfer is still pending, please wait for the final status. In most cases, banks will validate the account information as the most important detail. If the name is critical to the bank's validation system, they will reject the transfer and issue a refund. Please note that it is not possible to edit the information once you have confirmed your transfer.

2. I sent money to the wrong recipient
If the recipient's name and bank details were correct, but you did not intend to send money to this recipient or have changed your mind, please note that it is not possible to cancel a processing or successful transfer. We kindly ask you to wait for the final status if the transfer is still being processed. If the recipient has not received the money within 3 business days of the transfer being successful, we can assist you in obtaining proof of delivery. Please contact customer support for assistance.

3. I entered the wrong name when sending money for cash pickup
If you have sent a money transfer for cash pick-up and entered the wrong name, please contact Customer Support to see if it is possible to cancel the transaction. The name is crucial for the cash pickup and the recipient will not be able to collect the funds if the name does not match their ID.

Contacting Customer Support
If you need to contact Customer Support for further details, please provide the following information

- Your mobile phone number in international format (including country code).
- Your full name (as stated in your profile).
- Your email address.
- The Transaction ID (it is 10 or 11 digits and ends with 00).