Cómo presentar una queja
Puede presentar una queja ante nuestro equipo de Atención al cliente en [email protected].
Nuestro equipo tiene como objetivo evaluar todos los comentarios dentro de los 15 días hábiles posteriores a su registro.
Investigaremos su caso y trabajaremos para responderle lo antes posible.
Si Paysend US LLC no resuelve su problema, envíe quejas formales a la autoridad de su estado indicada a continuación:
Alaska
State of Alaska Department of Commerce, Community, & Economic Development Division of Banking & Securities
Si Paysend US LLC y en el teléfono +1 844-938-8840 no resuelven su problema, presente quejas formales ante la Division of Banking & Securities del estado de Alaska.
Descargue el formulario aquí:https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf
Envíe el formulario de queja formal con los documentos de respaldo:
Division of Banking & Securities
PO Box 110807
Juneau, AK 99811-0807
Si es residente de Alaska y tiene preguntas sobre quejas formales, envíenos un correo electrónico a[email protected]o llame al Nueve Cero Siete Cuatro Seis Cinco Dos Cinco Dos Uno
Arizona
Arizona Department of Financial Institutions
Para presentar una queja, comuníquese con:
Arizona Department of Financial Institutions
100 N. 15th Ave., STE 261
Phoenix, AZ 85007
Teléfono: 602-364-3100
Arkansas
Arkansas Securities Department
Para presentar una queja, comuníquese con:
Arkansas Securities Department
1 Commerce Way, STE 402
Little Rock, AR 72202
Teléfono: 501-324-9260
Colorado
Colorado Division of Banking
Para presentar una queja, comuníquese con:
Colorado Division of Banking
1560 Broadway. STE 975
Denver, CO 80202
Teléfono: 303-894-7575
Connecticut
Connecticut Department of Banking
Para presentar una queja, comuníquese con:
Connecticut Department of Banking
260 Constitution Plaza
Hartford, CT 06103
Teléfono: 860-240-8299
Delaware
Delaware Office of the State Bank Commissioner
Para presentar una queja, comuníquese con:
Delaware Office of the State Bank Commissioner
1110 Forrest Avenue
Dover, DE 19904
Teléfono: 302-739-4235
District of Columbia
District of Columbia Department of Insurance, Securities and Banking Bureau
Para presentar una queja, comuníquese con:
District of Columbia Department of Insurance, Securities and Banking Bureau
1050 First Street, NE, 801
Washington, DC 20002
Florida
Florida Office of Financial Regulation
Para quejas, diríjalas directamente a la Florida Office of Financial Regulation a:
Florida Office of Financial Regulation
200 E. Gaines Street
Tallahassee, FL 32399-0376
Teléfono: 1-800-848-3792
Georgia
Georgia Department of Banking and Finance
Para presentar una queja, comuníquese con:
Department of Banking and Finance
2990 Brandywine Road, STE 200
Atlanta, GA 30341
Teléfono: 888-986-1633
Idaho
Idaho Department of Finance
Para presentar una queja, comuníquese con:
Idaho Department of Finance
11341 W. Chinden Blvd., Bldg. 4, 3rd Fl., STE. A
Boise, ID 83714
Correo a: P.O. Box 83720
Boise, ID 83720
Teléfono: 208-332-8004
Illinois
Illinois Department of Financial and Professional Regulation
Para presentar una queja, comuníquese con:
Illinois Department of Financial and Professional Regulation
555 West Monroe Street, 5th Floor
Chicago, IL 60661
Teléfono: 888-473-4858
Iowa
Iowa Division of Banking
Para presentar una queja, comuníquese con:
Iowa Division of Banking
200 East Grand Ave., STE 300
Des Moines, IA 50309
Teléfono: 515-281-3014
Kansas
Kansas Office of the State Bank Commissioner
Para presentar una queja, comuníquese con:
Kansas Office of the State Bank Commissioner
Atención: Consumer Affairs
700 Jackson, STE 300
Topeka, KS 66603
Teléfono: 785-380-3939
Kentucky
Kentucky Department of Financial Institutions
Para presentar una queja, comuníquese con:
Department of Financial Institutions
Atención: Complaint Submission
500 Mero Street, 2SW19
Frankfort, KY 40601
Teléfono: 800-223-2579
Maine
Maine Bureau of Consumer Credit Protection
Para presentar una queja, comuníquese con:
Maine Bureau of Consumer Credit Protection
35 State House Station
Augusta, ME 04333
Teléfono: 800-332-8529
Maryland
Maryland Office of the Commissioner of Financial Regulation
Para presentar una queja, comuníquese con:
Office of the Commissioner of Financial Regulation
Maryland Department of Labor
1100 North Eutaw Street, STE 611
Baltimore, MD 21201
Teléfono: 888-784-0136
Michigan
Michigan Department of Insurance and Financial Services
Para presentar una queja, comuníquese con:
Department of Insurance & Financial Services
Office of Consumer Services
PO Box 30220
Lansing, MI 48909
Teléfono: 877-999-6442
Minnesota
Minnesota Department of Commerce
Para presentar una queja, comuníquese con:
Minnesota Department of Commerce
Main Office, Golden Rule Building
85 7th Place East, STE 280
Saint Paul, MN 55101
Teléfono: 800-657-3602
Mississippi
Mississippi Department of Banking and Consumer Finance
Para presentar una queja, comuníquese con:
Mississippi Department of Banking and Consumer Finance
P.O. Box 12129
Jackson, MS 39236
Teléfono: 601-321-6901
Missouri
Missouri Division of Finance
Para presentar una queja, comuníquese con:
Missouri Division of Finance
PO Box 716
Jefferson City, MO 65102-0716
Teléfono: 573-751-3242 [email protected]
Montana
Montana Division of Banking and Financial Institutions
Para presentar una queja, comuníquese con:
Montana Division of Banking and Financial Institutions
301 South Park Ave., STE 316
Helena, MT 59620
Enviar a: P.O. Box 200546
Helena, MT 59620
Teléfono: 406-841-2032
Nebraska
Nebraska Department of Banking and Finance
Para presentar una queja, comuníquese con:
The Nebraska Department of Banking and Finance
P.O. Box 95006
Lincoln, NE 68509-5006
Teléfono: 402-472-2171
New Hampshire
New Hampshire Banking Department
Para presentar una queja, comuníquese con:
New Hampshire Banking Department
53 Regional Drive, STE 200
Concord, NH 03301
Teléfono: 603-271-3561
New Jersey
New Jersey Department of Banking and Insurance
Para presentar una queja, comuníquese con:
New Jersey Department of Banking and Insurance
PO Box 471
Trenton, NJ 08625
Teléfono: 800-446-7467
New Mexico
New Mexico Financial Institutions Division
Para presentar una queja, comuníquese con:
New Mexico Financial Institutions Division
P.O. Box 25101
Santa Fe, NM 87504
Teléfono: 505-476-4885
North Carolina
North Carolina Office of the Commissioner of Banks
Para presentar una queja, comuníquese con:
North Carolina Office of the Commissioner of Banks
4309 Mail Service Center
Raleigh, NC 27699-4309
Teléfono: 919-733-3016
North Dakota
North Dakota Department of Financial Institutions - Consumer Division
Para presentar una queja, comuníquese con:
North Dakota Department of Financial Institutions
1200 Memorial Hwy
Bismarck, ND 58504
Teléfono: 701-328-9933
Ohio
Ohio Department of Commerce Division of Financial Institutions
Para presentar una queja, comuníquese con:
Ohio Department of Commerce Division of Financial Institutions
77 South High Street
21st Floor Columbus, OH 43215-6120
Teléfono: (614) 728-8400
Oklahoma
Oklahoma Department of Banking
Para presentar una queja, comuníquese con:
Oklahoma Department of Banking
2900 N. Lincoln Boulevard
Oklahoma City, OK 73105
Tel:405-521-2782
Oregon
Oregon Division of Financial Regulation
Para presentar una queja, comuníquese con:
Oregon Division of Financial Regulation
PO Box 14480
Salem, OR 97209
Teléfono: 888-877-4894
Pennsylvania
Pennsylvania Department of Banking and Securities
Para presentar una queja, comuníquese con:
Pennsylvania Department of Banking and Securities
17 North 2nd Street, STE 1300
Harrisburg, PA 17011
Teléfono: 800-722-2657
Puerto Rico
Commissioner of Financial Institutions Regulation and Licensing Division
Para presentar una queja, comuníquese con:
Ave. Jose De Diego, Pda. 22
Centro Gubernamental Minillas
Edificio Torre Norte, Piso 8
San Juan, PR 00940
Teléfono: 787-722-7555
Rhode Island
Rhode Island Department of Business Regulation Division of Banking
Para presentar una queja, comuníquese con:
Rhode Island Department of Business Regulation Division of Banking
1511 Pontiac Ave., Bldg 68-1
Cranston, RI 02920
Teléfono: 401-462-9532
South Carolina
Office of the Attorney General Money Services Division
Para presentar una queja, comuníquese con:
Office of the Attorney General
Atención: Money Services Division
PO Box 11549
Columbia, SC 29211
Teléfono: 803-734-1221
South Dakota
South Dakota Division of Banking
Para presentar una queja, comuníquese con:
South Dakota Division of Banking
1601 N. Harrison Ave., STE 1
Pierre, SD 57501
Teléfono: 605-733-3421
Tennessee
Tennessee Department of Financial Institutions Compliance Division
Para presentar una queja, comuníquese con:
Tennessee Department of Financial Institutions Compliance Division
Tennessee Tower 26th Floor
213 Rosa L. Parks Avenue
Nashville, TN 27243
Teléfono: 800-778-4315
Vermont
Vermont Department of Financial Regulation Banking Division
Para presentar una queja, comuníquese con:
Vermont Department of Financial Regulation Banking Division
89 Main Street
Montpelier, VT 05620
Teléfono: 802-828-3301
Virginia
Virginia Bureau of Financial Institutions
Para presentar una queja, comuníquese con:
Virginia Bureau of Financial Institutions
PO Box 640
Richmond, VA 23218
Teléfono: 804-371-9657
Washington
Washington Department of Financial Institutions
Para presentar una queja, comuníquese con:
Washington Department of Financial Institutions
PO Box 41200
Olympia, WA 98504
Teléfono: 360-902-8703
West Virginia
West Virginia Division of Financial Institutions
Para presentar una queja, comuníquese con:
West Virginia Division of Financial Institutions
900 Pennsylvania Ave., STE 306
Charleston, West Virginia 25302
Teléfono: 304-558-2294
Wisconsin
Wisconsin Department of Financial Institutions
Para presentar una queja, comuníquese con:
Wisconsin Department of Financial Institutions
4822 Madison Yards Way, North Tower
Madison, WI 53705
Teléfono: 608-261-9555
Wyoming
Wyoming Division of Banking
Para presentar una queja, comuníquese con:
Wyoming Division of Banking
2300 Capitol Ave., 2nd Floor
Cheyenne, Wyoming 82002
Teléfono: 307-777-7797