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Work has changed, and never more so than in the last 2 years. Many businesses are reporting that they are struggling to cater to changes that come with being Remote.<\/p>
At Paysend<\/span>, we decided to lean into the changing landscape of work so we became a remote-first company. Of course, we too have faced challenges, but in the spirit of growth, we wanted to share some of our insights on how you might create a successful remote working environment where employees can thrive and the business can deliver. <\/p>
Why are we remote?<\/strong><\/h2>
When COVID hit, our offices, based in London and Moscow were closed to ensure the safety of our teams and larger communities. At the same time, this was a period of impressive growth in our company where we more than doubled our headcount. Fortunately, we already had good practices working collaboratively between our offices so we were able to quickly adopt remote work and started hiring people globally. This allowed us to find the best team members to join us regardless of their location. We chose to keep our current offices, and use these for a meaningful purpose. Rather than use this for ‘traditional’ work, our teams go in during important moments that matter such as when they need to solve problems together, have in-person planning sessions, and celebrate achievements.<\/i><\/p>
Currently, at Paysend<\/span> we have more than 500 people working from over 30 countries to help us save time, save money, and serve millions of customers across 125+ counties. It’s important for us to create and continue to build on our culture to represent who we are - a culture where everyone feels valued, is empowered, and works together to help us build money for the future together.<\/p>
Communication, communication and... communication<\/strong> <\/h2>
When businesses or managers hear remote working they might feel immediately overwhelmed and anxious that staff would feel isolated, unproductive or unconnected to them or even to their respective teams. Similar concerns were echoed by both our leadership and managers: \"How can we communicate effectively when our employees\/team members are located all over the world and not in some office?\".<\/p>
It has been an important step simply in recognising these concerns. Equally important, we found that holding frequent and informal talks with our employees and colleagues has paid large dividends. As such, we developed a 1 to 1 meeting format with managers where we encourage a simple structure: Informal wellbeing check-in, progress updates, and collaborative problem solving. <\/p>
Of course, we have also embedded frequent and regular communication from our executive leadership team. We call them our Monthly Voice, and this is where our executive teams share important updates, achievements, and upcoming plans\/activities so that we can all work towards the same goals and know how our work impacts Paysend.<\/span><\/p>
Although it may sound trivial, we have found that finding time to explore topics outside of work have helped us all maintain endurance in a remote setting. Instead of the classic ‘Did you have a good weekend?’ which involves a generic reply like ‘yeah, was nice. You?’, we have heard ‘how is learning the guitar going? ‘Has little bobby started nursery yet?’. <\/i>These rich conversations creates a sense of belonging to our colleagues even if they are half way across the world. This, from a business perspective, is useful as those who feel they have good friendships, and a company that cares are more likely to be loyal, enjoy their jobs<\/a>, and work harder.<\/p>
Paysend, the card-to-card pioneer and international payments platform, today announces the appointment of Jairo Riveros, as managing director of the United States and Latin America, effective 01 January, 2022.
Paysend has had an active presence in the United States since September 2020 and helps American residents securely send funds to over 100 countries in close to real-time - without visiting a physical bank location.
According to Merriam Webster, “remittance” is defined as a transmittal of money to a distant place like another country. This transmission of money may be done through traditional money management methods such as a bank or through modern solutions like a digital money transfer platform.
As we continue into the new year, the remittance market is expected to expand despite a slight decrease in the amount transferred due to the COVID-19 pandemic. In fact, in 2022, experts project remittances to grow at nearly 5%.