At Paysend, we want to make sure your experience is as smooth and straightforward as possible. To help answer any questions or clear up any uncertainties, we’ve gathered some of the most common FAQs about our services, fees, and security. Whether you’re new to Paysend or already a pro, these FAQs will guide you through your money transfer journey.

Fees and exchange rates: What’s the deal?

When you send money internationally with Paysend, you’ll be happy to know that we keep our fees simple and upfront. Here’s a quick rundown:

• We charge a fixed fee per transaction. This makes it easy to know your costs before you hit ‘confirm and send.’ Please note, there are some corridors and countries that have a variable fee rate depending on your sending amount. 
• Paysend keeps fees low – often as little as $1.99 or £1 per transfer, but it depends on the transfer method (e.g., bank account or card transfer) and the destination.
• The exchange rate determines how much foreign currency your recipient will get for the amount you send. For example, if you're sending USD to EUR, the exchange rate shows how many euros the recipient will receive for every dollar.
• At Paysend, the exchange rate is locked in at the time of the transaction, so there are no surprises. What you see is what your recipient gets!

No hidden charges – everything you need to know will be shown in the app before you confirm the transfer.

Want to learn more about our fees and exchange rates? Visit our exchange rates page.

How to make your first transfer?

If you’re new to Paysend, sending your first transfer is a piece of cake:

1. Sign up for an account: Register with your mobile number and email.
2. Select your destination country: You can send money to over 170 countries!
3. Choose your transfer method: Depending on the country, you can send to a bank account, a card, a mobile wallet or cash.
4. Add recipient details: Make sure the information is accurate.
5. Select how you want to pay for the transfer: Bank account or card - depending on your sending country.
6. Confirm the transfer: Double-check everything, then hit ‘Confirm and send’.

How to make a transfer

Is Paysend safe, and are money transfer companies safe?

Absolutely! We take security seriously. Are money transfer companies safe? With Paysend, they sure are. Here’s how we protect you:

• PCI DSS compliance: We meet global standards for handling and protecting payment card data.
• Two-factor authentication (2FA): Adds an extra layer of security to keep your account safe.
• Fraud prevention measures: We monitor every transaction to make sure your money stays secure.

Paysend offers the protection you need. Want to know more about how we keep you safe? Check out our blog dedicated to all things security.

How to check your Paysend account balance

It’s quick and easy to check your balance in the Paysend app:

1. Log in: Open the app or log in via the website.
2. Go to 'Accounts': Here, you’ll see your available balance in all currencies linked to your account.
3. Review your recent transactions: See your transaction history and check details of past transfers.

Need a statement? You can download it straight from the app by going to ‘Get statement’ under the 'Account activity' tab.

How to top up your Paysend balance

Adding money to your Paysend balance is super easy:

1. Open the ‘Accounts’ section.
2. Select your currency.
3. Click on the ‘Add money’ button and follow the prompts.

You can top up using debit/credit cards, Apple Pay, Google Pay, or in some regions, via Trustly or other local methods.

Paysend’s bonus program and invite bonuses: How do they work?

Want to earn rewards? Here’s how Paysend’s bonus and invite programs work:

Invite Bonus Program:

• Invite friends to join Paysend: Share your invite code or referral link.
• Earn bonuses: Every time your friend makes a transfer, you’ll get a reward! You can earn £1, €1.50, or $2 (depending on your region) for up to 12 transfers made by your friends in the first year.
• Use your bonuses: Bonuses go directly to your Paysend account and can be used for future transfers.

Using Promo Codes: 

• You can also enjoy fee-free transfers, better exchange rates, or extra bonuses using promo codes. Just enter the code during the transfer process and enjoy the benefits! For more information, check our Invite and promo codes page.

Want to leave feedback?

We love hearing from you! Please leave us a review on one of these platforms:

• Trustpilot
• App Store
• Google Play

Your feedback helps us make Paysend even better!

How can I get in touch with Paysend’s support team?

Need help? We’ve got you covered 24/7. You can reach our support team via:

• Online chat: Available right from your account on the app or website.
• Email: Drop us a message at [email protected] and we’ll get back to you as soon as possible.

Want to find out more?

If you have any more questions, visit our comprehensive FAQ page, where we cover everything from managing your account to withdrawing your Paysend bonus.

Ready to start sending?

Download the Paysend app from the App Store (iOS), Google Play (Android) or App Gallery (Huawei). Reading on a web browser? Visit our homepage to get started!

SEND WITH PAYSEND