Why isn’t my promo code working?

If you’re seeing an error when applying a promo code, it could be due to one of the following reasons:

Code already used

Most promo codes can only be applied once.

Conditions not met

Some codes require a minimum transfer amount or are valid only for certain countries or currencies.

Not your code

The code might be linked to a different customer or account.

Code expired

The code is no longer valid because the promotion has ended.

What to do:

• Check if you’ve already used this code in a previous transfer.
• Make sure the code was sent to directly to you (not shared by a friend or online).
• Review the promo details: amount, recipient country and expiry date.