If you notice a payment on your Paysend card that you didn’t authorise, it’s essential to take action promptly. Here’s what you can do:
Freeze your card:
- Open the Paysend app.
- Tap 'Cards'.
- Choose a card.
- Tap 'Freeze temporarily'.
Contact Customer Support:
- For detailed assistance, email our Customer Support at [email protected]. Please include all the relevant details, such as the payment ID(s) and a brief description of the issue.
- You can also reach out to us via online chat available from your Paysend profile in our mobile app or on our website [www.paysend.com](http://www.paysend.com).