Back

Bonus & Promotions

How can I get a promo code?I deleted the email with my promo code. How can I find it?How do I apply a promo code?Why isn’t my promo code working?Can I reuse a promo code on a cancelled transfer?How do improved exchange rates work?Why didn’t my promo code apply a fee deduction?I didn’t receive cashback from a promotion
Back

I didn’t receive cashback from a promotion

Last updated: 22 settembre 2026

If your cashback didn’t arrive, it might be due to:

  • promo conditions not being fully met
  • a system issue with bonus crediting
  • the promo code being expired or already used.

Contact Customer Support if you believe there’s been an error.