How do I increase my top-up and ATM limits?

Paysend Cards & Accounts is no longer available to customers in the UK and EEA countries who registered with Paysend on or after 8 June, 2023. The following information applies only to customers who registered before 8 June, 2023.

To start using Paysend Cards & Accounts or increase your top-up and ATM limits, you will need to verify your identity. Try opening a Paysend virtual card to initiate the verification process.

Identity verification

To open a Paysend card or a multi-currency account, you will need to upload an identification document with a photo and take a photo of your face. The general list of accepted documents includes:

United Kingdom

• passport issued in the UK or any EEA country
• UK citizen card or ID card issued in any EEA country
• full driving license issued in the UK or any EEA country
• UK biometric residence permit
• international passport issued in any country along with a UK visa.

European Economic Area

• passport issued in any EEA country
• ID card issued in any EEA country
• driving license issued in any EEA country
• biometric residence permit issued in any EEA country
• international passport issued in any country along with an EEA visa.

Check out our article 'Quality requirements for identification documents' to learn how to make good-quality document photos.

Address and source of funds verification

If you use up your top-up or ATM limits, you will have the option to increase them by responding to a small questionnaire and providing a document that verifies your residential address, and a bank statement confirming your source of income.

To request further limit increase, contact us via online chat or email us at kyc@paysend.com.

How long does it take?

On average, it takes from several minutes to a couple of hours to review your documents.

Please note:

In case your data cannot be verified automatically, we will review it manually and send you an email with the verification results. We might also request additional information if the provided data is insufficient.

How to stay updated?

• Make sure the email address in your profile is correct.
• Check your inbox for updates, including the 'Spam' and 'Promo' folders.
• If you don't receive any updates from us for a while, contact us via online chat.